Help
If you need help with STOS, start here. If you cannot find the answer, email us and we will get back to you as soon as we can.
Email team@getstos.app. Please include enough detail for us to help — for example, what you were trying to do, and what you saw happen. Do not send bank login credentials, full card numbers, or passwords in your email.
STOS is operated by Carter Kemppel, an individual developer in North Carolina. There is not a phone support line.
At a high level, STOS starts from the balances it can see in your connected accounts, then sets aside money for upcoming bills and regular spending such as groceries and gas. The number on Home is what’s left — an estimate of what is reasonably safe to spend after those obligations. It is an estimate, not a guarantee, and it depends on the information available to the app. Always confirm important figures with your bank.
In the app, open your connected accounts and disconnect the bank you want to remove. That ends the Plaid connection, and STOS will no longer receive account, balance, or transaction data from that bank. Disconnecting a bank does not close the bank account itself — it only removes the connection from STOS.
You can delete your STOS account and the associated app data in the app, or by emailing team@getstos.app from the address on the account and asking us to delete it. After deletion, we remove or de-identify the personal data we hold for that account, unless a limited record must be kept (for example, to comply with the law). Deleting your STOS account does not close any bank accounts you connected.
No. Bank connections go through Plaid. You authenticate with your financial institution in Plaid’s flow, and STOS only receives read-only account, balance, and transaction data. We never see your bank login credentials.
Stack is the built-in AI finance assistant in STOS. It can explain your money in plain language and suggest ways to save. When you use it, relevant financial summaries and your messages are sent to an AI model provider (currently Anthropic) to generate a response. Stack is a helper, not a financial advisor.
STOS is coming soon to the App Store for iPhone. This site will be updated when the app is available to download. There is no App Store link yet.